COMPLAINTS POLICY

At Unicorn Stairlifts Ltd we endeavour to provide the best possible service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

If, for whatever reason you are unhappy with the service Unicorn Stairlifts Ltd have provided please do let us know in the first instance by contacting our Customer Service Manager by phone, post or e-mail.

Call us on:

01535 691219

Write to us at:

Unicorn Stairlifts Ltd, Aireworth Mills, Aireworth Road, Keighley, West Yorkshire BD21 4DH

Email us at:

enquiries@unicornstairlifts.co.uk

We aim to respond within 3 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

 

  • Which Approved Stairlift Supplier
  • FSB Member
  • Bradford City Supplier
  • Best Stairlift Supplier in The UK

We Install and Maintain Stairlifts in these Areas: