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Stairlift Survey | Why It's Essential

Stairlift Survey | Why It's Essential

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Why is this important?

1. A surveyor will determine if your staircase is compatible for the installation of a stairlift.

2. You’ll be able to specify your requirements, making them aware of your mobility needs – stairlifts are very adaptable.

3. You’ll receive an accurate price with no nasty surprises.

A stairlift survey is usually a fairly short process but a very important step. Accurate measurements are taken which determine the preparation of the stairlift before installation in your home.

Stairlift surveys should be free and you should be under no obligation to buy. It should be completed by a qualified stairlift surveyor and not a sales person.

NB: Unfortunately some stairlift companies are no longer offering home surveys. Instead they usually ask the customer to take measurements via instructions over the phone. This is very risky and could mean come installation day, you'll be left with a stairlift which won't fit your stairs.


Below is a guide to what measurements are taken by a surveyor when conducting a survey and why they are needed:

(Please note this guide applies to straight stairlift surveys only)

Installation side: The surveyor starts by selecting the most suitable side of the staircase for installation. The stairlift is installed on the side which offers the most convenient access from the bottom of stairs. The external wall side tends to be the most practical side. For staircases that are open plan or have walls either side, then the side which would be most practical for you should be discussed with the surveyor.

Staircase length: A measurement from the top of the stairs right down to the bottom floor area determines the overall length of the staircase. This measurement tells the surveyor what length of track is required in your home. When staircases are extremely long, a jointed track may be required, this will be noted by the surveyor if needed.

Staircase width: A minimum width is needed for the stairlift to be installed. The surveyor takes measurements from the skirting board and not the wall to determine the available width. The very minimum width needed for a standard stairlift is 24 inches. If the staircase is too narrow there are alternative stairlift products that maybe of help, such as a sit stand stairlift or a perched stairlift - both of which take a lot less room. The surveyor should advise you of these alternatives.

Obstructions/ clearing distance: Space of at least 18 -20 inches must be available at the bottom of the stairs to enable the stairlift to park. If obstructions such as a radiator or doorway are close by, the surveyor will inform you of what needs to be achieved to get the stairlift to fit. In some cases, a radiator may need moving or you may require a hinge track

Stair treads: The number of stair treads are counted and measured individually. This allows the surveyor to double check their measurements by making sure it totals up to the original staircase length. The construction of the stair treads is recorded for installation purposes.

Power supply: Stairlifts are battery powered, therefore a power point is required. The surveyor should ask you where the most convenient point is located. If it’s too far away from the stairs, you may need to get a socket installed by an electrician– the surveyor will let you know if this is the case.

Angle of stairs and head room: The height of the staircase should be recorded, this information together with the customer’s height indicates to the surveyor if there is sufficient head room for the customer. The angle of the staircase should be recorded, this is important because stairlifts won’t work beyond a certain degree of angle.

Customer’s measurements:

- The customer’s height when standing is needed, this enables the surveyor to calculate the combined height of the stairlift plus the customer’s height. Low ceilings can cause problems, so it's very important that this measurement is taken

- A measurement is also taken when sat down, this is usually from the end of the cusomers knees to their back - this tells the surveyor how much leg room is required. This measurement is very important when the stairs are narrow.

- The customer's weight should be noted. Stairlifts have a user weight capacity limit. Standard stairlifts can take up to 19 stone and heavy duty stairlift can take up 25 stone.

"Highy recommended stairlift company, great service overall. Came out and installed stairlift fast when we needed it. Thank you" - Mrs Sarah Yorath, Leeds, West Yorkshire
For A FREE Home Survey Call Now On: 0800 5879 505

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